BEIJING -- As deadlines loom with US agents on the way, Chinese government engineers are growing increasingly angry at poor tech support supplied with the downed EP-3E.
    "The wait you have to endure to get anything is just intolerable," said a Chinese scientist, "I just called to ask what to do if passcodes have been changed to stop Chinese scientists from reverse engineering them, and it took 20 minutes to get an answer. Sheesh."
    Defense Intelligence Agency (DIA) customer service reps say they are working as fast as they can and have even experienced an increase in call volume recently. "Last week we had a guy asking us what to do 'if hard drive smashed with hammer.' I had to make a bunch of phone calls, sort through all kinds of classified documents... in the end I found out and told him that what he was looking at was a decoy and the real hard drive was kept in molecule level-bytes in what appeared to be its aluminum casing," said one DIA phone technician. "That's top secret information. I really shouldn't have had to tell him that over the phone."